Refund policy
Last updated: 4 November 2026
This is a translation: the French version of this page prevails.
Summary
- Purchased content not accessed: full refund on simple request within 14 days of purchase.
- Content already accessed: the right of withdrawal no longer applies, since you gave your express consent at checkout to access the content immediately.
- Technical issue preventing access, or content not matching its description: we fix it or refund you, whatever the delay.
How to request a refund
Write to Contact e-mail address being set up. with your account e-mail, the app concerned, the purchase date and, if possible, the Stripe receipt number. No reason is required within 14 days for content not accessed.
Timing and method
We reply within 3 business days. The refund is made through Stripe to the payment method used, no later than 14 days after the request is accepted. Depending on your bank, the amount shows up within 5 to 10 days. Access to refunded content is removed from the account.
Disputed payments
Before opening a dispute with your bank, please contact us: most requests are settled faster directly.